The most popular field service management software might not necessarily be the best choice, or it could be a great one. Field services companies need job management software that provides the most cost-effective and productive outcomes, based on the number of service calls, inventory, and much more. Because most field service management companies experience delayed communication, lack of resources while out in the field, or lack adequate insights, field service management software becomes a necessary requirement to maximize productivity. It helps companies implement and execute services by tracking analytics, organizing service resources, and assigning technicians.
Let’s take a look at some of the best field service management offerings that could take your company to the next level.
THE BEST FIELD SERVICE MANAGEMENT SOFTWARE: ACUMATICA
Acumatica Field Service Edition is an end-to-end business management solution designed for progressive field service organizations. Acumatica is our top choice for many reasons. It supplies everything field service companies need to grow on a future-proof cloud business platform. As a highly customizable management solution, Acumatica provides the following services in a single platform, making it quick to deploy for any field service company:
- Scheduling, Dispatching and Call Center
- Equipment & Service Contract Management
- Mobile Service Management
- Project & Cost Tracking
- Emergency Service Calls
- Warranty Management
- Inventory Management
- Business Intelligence Dashboards
- 360-degree customer service
Acumatica Field Service Edition distinguishes itself from other field service applications because the user interface provides a seamless transition between applications.
OTHER FIELD SERVICE MANAGEMENT SOFTWARE OPTIONS
In your search for the right field management software, you’ll find that there are other popular options, but they don’t offer the same all-in-one platform that manages every facet of your business like Acumatica does.
WorkWave gives its users a vibrant, yet productive interface that enhances your company’s organizational experience. It also allows company leadership to manage all aspects of the company from one location.
In addition to its user-friendly interface, users can receive real-time analytics from field technicians and review online feedback from their customers. WorkWave also has mobile application capabilities, meaning that field technicians can retrieve and input information into the software without having to waste any extra time. This allows the transmission of information over the cloud, which improves company-wide operations. This helps streamline operations and improve efficiency. However, WorkWave operates with 3rd party applications, while Acumatica does not.
The power of ServiceMax––with field service management and real-time communication solutions––allows users to enhance field service delivery and management by tracking and analyzing:
- equipment and contract records
- preventive maintenance
- efficiency and upsell opportunities
- Real-time communication solutions
Even in the absence of an internet connection, ServiceMax’s offline capabilities gives technicians the freedom to deliver more efficiently, but the offline sync is often faulty and doesn’t always deliver.
Created as an on-premises and cloud-based application, Dataforma was made with contractors in mind. Dataforma manages basic functions like:
Dataforma is also optimized for mobile use and informs field service technicians when new jobs are available or altered. The application also has a feature where technicians can jot down specific notes about the service rendered. Additionally, Dataforma allows users to access photographs taken while rendering the service. The only downside to this application is that data backup occurs every hour, rather than in real-time.
Easily integrated with Quickbooks Online and capable of multi-phase projects, Service Fusion provides a digitally-integrated, and no-touch customer experience by allowing its users to monitor business operations across through a central hub for:
- scheduling and dispatching
- Invoicing and payments
- Online estimates
- Email and VoIP support
Additionally, Service Fusion utilizes artificial intelligence for improved usability, tracks clientele, and assesses metrics to yield more efficient outcomes. Even in its integrated experience, it lacks offline support which could greatly affect a field service technician’s ability to record information for accurate reporting.
STILL UNSURE? CIRCLE CITY SOFTWARE SOLUTIONS CAN HELP.
Choosing the right field service management software can be as stressful as deciding which work outfit to wear. Of course you’ve got the coveralls or the traditional pant and shirt combo, but there are various factors that help you narrow down your selection, such as weather or the type of job you’re working on.
Circle City Software Solutions (CCSS) is the exclusive Acumatica service partner in the Indianapolis area. CCSS offers Acumatica’s all-in-one package that creates time and cost-efficiency that field service companies need to stay ahead of their competitors. If you have any questions and want to take a look at our five-minute demo, please do not hesitate to contact us.