What is the Best Dispatching Software?

What is the Best Dispatching Software?

Dispatch software is a vital piece to your organizational puzzle because company managers depend on it to plan efficient service routes for field service technicians. Picking the right dispatch software for your company can determine major outcomes such as clientele base, operational efficiency, revenue generation, and company reliability. There are many field service management software options within the industry that handle dispatching, so picking one can sometimes be a little overwhelming. That’s why we’ve provided you with a list of the best dispatch software companies to help you determine which product is best for you. Let’s get started.

ACUMATICA: THE BEST DISPATCHING SOFTWARE

As our top choice, Acumatica provides accurate dispatch and resource scheduling with user-friendly drag-and-drop tools on our graphical dispatch board. Acumatica Field Service Management software is able to quickly capture service needs with our 360-degree customer service approach. Our dispatch software can cover the following without a need for 3rd party applications:

  • customer information
  • product history
  • Required resources
  • Creation of daily or weekly schedules

Acumatica also integrates with its other systems––asset management, inventory, warranties, billing––to ensure real-time updates and efficient dispatching for field technicians to manage.

 

OTHER OPTIONS: WHAT SOFTWARE DO DISPATCHERS USE?

If you’re still in your search for effective dispatch software solutions, there are other companies that offer efficient solutions but may be more costly from a long-term perspective.

CONNECTEAM

Connecteam is an all-in-one employee management solution that takes business to the next level with a vast array of features needed in the field service industry. With this platform, you have the freedom to engage with mobile-first features that work in any setting, such as:

  • Job Scheduling
  • Mobile Optimization & GPS
  • Real-time reports & communications
  • Task management
  • Compliance
  • Safety
  • Simplicity of onboarding

The downside to using Connecteam is that users pay a flat monthly fee that increases with the amount of users in your company. This may prove to be more costly.

VERIZON CONNECT

Loaded with several features that keep your business moving, Verizon Connect comes with a mobile application that keeps an open line of communication between the service techs and the dispatchers. At your convenience, Verizon also offers a free demo of its software. To make the most of your dispatching software, Verizon Connect includes, but is not limited to, the following features:

  • FSM & Scheduling
  • Compliance Management
  • Roadside Assistance
  • Route Optimization Software
  • Geospatial Mapping
  • Mobile App

However, Verizon Connect, unlike Acumatica, experiences frequent disconnections which leads to a lack of communication between dispatchers and field service technicians.

SERVICE FUSION

Service Fusion stands out in the dispatch software crowd because it has been said to increase productivity by more than 30%. It comes with many unique features such as:

  • Job Estimates
  • Dispatch management and Scheduling
  • Optimization for mobile and web apps
  • Engagement with Fleet Tracking
  • Integration of Text, Voice & Email
  • Revenue tracking with Quickbooks

Integrated Voice, text and email services allow you to communicate with your clients as well as provide up-to-date fleet tracking to determine the quickest routes in the future.

SERVICE TITAN

Service Titan is one of the world’s most prominent HVAC, plumbing, and electrical, field service management software solutions. The dispatch board feature of ServiceTitan is color-coded, showing you a dashboard of all techs, their resources and their tracking. However, Service Titan’s customer service feature is not nearly as responsive as Acumatica’s.

WHAT IS THE BEST DISPATCHING SOFTWARE?

In order to pick the best dispatching software, you absolutely have to know what your customers need, but more importantly, you’ll have to figure out what companies need. The best practice for learning how to pick the right software is to practice comparing other stores and equipment. Similarly, allow me to reiterate that in order to level the playing field, you must compare and discern between what works in order to find out what the best move is for your business.

Circle City Software Solutions (CCSS) is the exclusive Acumatica service partner in the Indianapolis area. CCSS offers Acumatica’s all-in-one package that creates time and cost-efficiency that field service companies need to stay ahead of their competitors. If you have any questions about our field service management software and want to take a look at our five-minute demo, please do not hesitate to contact us.