HVAC Hiring Challenges and Solutions

HVAC Hiring Challenges and Solutions

If you’ve ever asked, “How do I find an HVAC employee?,” make a note that during your process, you’ll notice that hiring an HVAC employee is about more than just the skills he or she brings to the table. As a matter of fact, the skills won’t matter much if the individual’s work ethic or attitude don’t meet your company’s expectations. 

On the other hand, hiring an experienced employee and bringing them into the workplace will only last a moment if your atmosphere isn’t diverse, inclusive, and people-centric. Your traditional and older employees might not think much of it because they’ve been in the company for several years to several decades, but it’s important to realize that younger generations of job seekers will not accept disingenuous employers, exclusive company cultures, and unrealistic expectations at the expense of mental health and work-life balance. 

There are obvious challenges to hiring potential employees in the HVAC industry, and although it may seem daunting to adjust your company’s processes when things have been seemingly going well, your company’s perspective will always drive your company’s performance. In the following guide, it is our hope that you will learn how to make the best of your hiring process by identifying the challenges and finding solutions that will yield a more profitable business and inviting workplace for prospective employees. 

The Challenge

Currently, there is a shortage of HVAC technicians. Yes, people have appliance issues, heating and air conditioning malfunctions at the hottest and coldest months of the year. HVAC technicians are paid significantly higher salaries in comparison with employees in other related occupations, which comes out to approximately $73,000. But according to the Bureau of Labor Statistics, the demand for HVAC technicians will rise 4% by 2029. But here’s why the demand will rise:

There is a massive decline in younger and skilled tradesmen and, within the next decade, current HVAC technicians are on track to retire. 

Less and less younger individuals are learning about skilled trades like HVAC, so that means you’re going to have to start conducting research on the rising generations to determine how to place your company in the spaces where representation may be lower than usual. Additionally, your findings will ultimately direct you on how to hire technicians to potentially reduce the gap in demand.

How to hire HVAC technicians

With the current state of the HVAC industry,  you have to start making moves to close the demand gap. While it will be tough, you’ll be better prepared to have more confidence in your ability to find the best candidates for your company with these tips. 

#1 – Take a closer look at your corporate culture and atmosphere.

Believe it or not, your company’s reputation is only as good as its best employee. If you want better hiring results, start by making sure that your organization has a culture that makes prospective employees feel like they are a part of the environment, rather than making them feel like they’re just interview candidates. Additionally, you must remember that even though you’re hiring to find the best candidates, the candidates are also looking for the best place to work. You’ll come to find that the hiring process is not about the candidate’s skill. It’s about making sure that you can sustain an employee’s satisfaction with your organization. 

In industries like the HVAC industry, the most skilled candidates are often met with various offers, including significantly larger salaries and competitive benefit packages. So, it’s important to understand that the way to retain valuable employees, especially the younger employees who focus on their well-being rather than a steady paycheck, is to invest in and actually promote a healthy corporate culture that helps them realize that they, too, have a consist and lifelong future in not just the industry, but also in the company. 

#2 – Consider the following questions when thinking about your corporate culture:

  • What is our mission and is it effective?
  • Do we model our values? How?
  • Why, if applicable, do we stand out from other companies in our industry?
  • How do we impact the local community?
  • Do we set goals as a team?
  • Are we able to balance the work-life ratio with policies that encourage employee well-being?
  • Is the leadership team accessible?
  • What is the trajectory of advancement for employees?

Make sure that you completely understand the candidates you’re looking for. To do this, gain as much insight as you can from your existing technicians and use that information to enhance your search. You will learn more about the culture of the company by tapping into those who are already investing their time and talent. 

#3 – Research HVAC Recruitment Firms

If you are specifically looking for HVAC recruiting firms or HVAC staffing agencies,  you may find it useful to consider releasing your job posting to places that specifically hire HVAC technicians:

  • Corrigo Consulting, LLC
  • Gary Richards Associates
  • American Recruiters
  • Schaper Associates, Inc.

Before you post a job offering, remember to keep it simple. No one wants to read a lengthy, text-dense job description. Absolutely, no one. The reason why you should keep your job post brief is because you do not want to come off as demanding or overbearing to a candidate who is more than capable. Instead, you want your applicants to actually look forward to working with you. HVAC job applicants do not want a complex application, as sometimes it’s already enough to try to get a foot in the door. As you write your HVAC job post please remember to:

  • Keep it brief and relatively simple.
  • List the minimum expectations and requirements.
  • Accentuate benefits and employee incentives.
  • Communicate the standing corporate culture.

When it comes time to post the job, your social media accounts will have a great impact on the applicants you attract. Post the job to Facebook, Instagram, LinkedIn, and Twitter. You’ll be surprised at how quickly applicants will find your posting. Qualified candidates are looking for a great working environment just as much as you’re looking for the candidates.

Are HVAC techs in high demand?

The answer to that question is yes. There are several reasons why the demand is higher now than ever before.

#1 – Real-time installation is necessary for newer technology. 

As technology evolves and advances, it comes as no surprise that HVAC technology would do the same. For example older implementations will, at some point, require a transition to the newer technology, which allows the opportunity to educate others in the HVAC industry. 

The challenge in all of this is to accept that the technology will constantly change and require the active effort of someone assigned to a given client. This is why technicians are well-versed in their field of work, as they, too, have to to continue education in order to best serve their clients. 

Furthermore, HVAC technicians become a necessity because even when an untrained person thinks that they have it all figured out, the answer becomes apparent rather quickly. 

#2 – Advanced processes require more experienced individuals.

As previously mentioned, the technology industry is in a perpetual state of evolution. We will never learn everything that there is to know, but there are certain people who have gone above and beyond to make sure that clients understand exactly what is going on with a given service call. 

As new methods arise, it’s important to remember that your HVAC technician is going to have to adapt to the new wave of complex systems. We say this because HVAC has integrated itself into several automations. Because of this integration,  many things are automated. However, it is because of this complex concept that many HVAC technicians have a hard time adjusting to newer technology. Simply put, if you don’t have the skills to adapt, then you’ll be at a disadvantage to those who have used and applied what they’ve learned. 

#3 – Continuing education keeps technicians sharp.

According to the Bureau of Labor Statistics, HVAC technicians are more likely to receive a high-paying job if they successfully complete a verifiable HVAC program, than those who do not. Industry relevance is important in the world of HVAC. Those who consider themselves skilled HVAC technicians move with the emerging trends by analyzing the historical data that exists in conjunction with the current state of the industry. Those who keep up with the updates and even free company-wide continuing education opportunities are usually the most malleable and flexible because they truly understand what is expected. Technicians also understand that they will receive increased pay as more experience has been attained. Your pool of knowledge will, then, extend outside of the practicality of your training and will pour over into real-life application.

Keep in mind that HVAC technicians won’t be completely replaced by automation, simply because there are some things that can only be accomplished with human interactions. However, it is very likely for older technicians to be outnumbered by younger, trendy, technicians. 

HVAC Hiring made simple with the right software

We’ve highlighted the challenge and solutions on how to recruit HVAC technicians and other employees. But there is one more vital element that determines how efficient your processes will be –– software. With the right software, you can attract and hire the right people for your company by providing your techs with a streamlined work environment. As a matter of fact, technicians are in favor of reliable and efficient technology that works for them so that they can focus on completing their jobs. 

Enhance your HVAC Software with Acumatica Field Service Edition.

Acumatica is an end-to-end business management solution designed for progressive field service organizations. It supplies everything HVAC companies need to grow on a future-proof cloud business platform. As a highly customizable management solution, Acumatica provides the following services in a single platform, making it quick to deploy for any field service company:

  • Scheduling, Dispatching and Call Center
  • Equipment & Service Contract Management
  • Mobile Service Management
  • Project & Cost Tracking
  • Emergency Service Calls
  • Warranty Management
  • Inventory Management
  • Business Intelligence Dashboards
  • 360-degree customer service

Acumatica Field Service Edition distinguishes itself from other applications because the user interface provides a seamless transition between applications. Because of its flexibility, Acumatica places itself as a leading authority in field service management. Schedule a call with us today to learn more about how our software can help you attract the talent you need to deliver the exceptional service your company possesses.