How to Attract and Retain Field Services Technicians

How to Attract and Retain Field Services Technicians

Talent attraction and retention is a challenge facing every business, in every industry. 60% of US employers have job vacancies that stay open for 12 weeks or more. What’s worse, this skills gap is costing employers nearly $1 billion a year!

For HVAC companies and other field services providers, the perils of the talent gap are even more severe. HVAC systems are a major investment for homeowners and commercial property owners. In addition to the initial expense of installation, maintenance and unexpected necessary repairs represent more potential revenue for HVAC businesses.  But without the highly-skilled technical talent to meet the needs of customers, HVAC companies will not be able to keep up with demand, let alone grow.

Short of going to the nearest high school and convincing every emerging graduate to go into HVAC, what can your business do to attract and retain HVAC technicians and other employees? Here is a summary of the benefits and salary that HVAC technicians expect, as well as some additional advice about how to stand out from the competition as an employer.

What Benefits do HVAC Technicians Expect?

There are several main benefits employees will be concerned with when considering a job. Some of these are salary, insurance benefits, paid time off policies, and retirement plans.

  • HVAC Technician Salary: How much does a union HVAC technician make? HVAC union salaries have an average range of $38,500-$62,500. Top earners may bring in $80,000 or more, especially depending on geographic location. Non-union technicians make a similar range, but might find other benefits like guaranteed raises, pension, and free training are missing from the workplace.
  • HVAC Technician Insurance: Union HVAC jobs come with paid medical and dental benefits for technicians and their families. That means other companies might need to match or exceed such benefits to attract top-level talent.
  • HVAC Technician Paid Time Off: Though it’s commonly expected that HVAC technicians might have to work long hours carrying out complex installations or repairs, in exchange employees will expect a PTO policy that lets them spend time with family, friends, and loved ones, as well as get some rest.
  • HVAC Technician Retirement Plans: Union-affiliated HVAC technicians will have a pension plan through the union. Other businesses can consider offering benefits like a 401(k) plan that allows their technicians to save more for retirement. Giving employees the opportunity to retire earlier with more savings is a great way to stand out among other union or non-union employers.
  • HVAC Technician Training on the Job: In addition to these basic benefits, job training is another important benefit that HVAC technicians will expect to receive. In fact, offering certification training in the workplace is one way you might even be able to attract new hires and teach them the ropes. Learning new proprietary systems, how to work with the latest technology, and even management or software training are other opportunities that will build loyalty among employees and keep them engaged on the job after they are hired.

How to Recruit HVAC Technicians

With these basic benefits in mind, you might still be wondering “how do I find an HVAC employee?” The recruitment process for finding HVAC employees is made easier with a few high-level strategies:

  • Examine your company culture
  • Build community relationships to recruit talent
  • Write a compelling, descriptive job post that describes growth opportunities
  • Have a simple application process

If you’re not sure how to do some of these things, use our Field Services Recruitment Checklist to see where your company can improve and get ideas for how to do so.

Modernize HVAC Business Processes with Circle City Software Solutions

Attracting talent is an incredible feat that will give you plenty of great candidates to choose from. But once you make the hire, it’s important to provide a work environment that keeps your employees excited, engaged, and satisfied, or they’ll just be moving on to the next opportunity. Field services management software is one way to provide a cutting-edge work environment where employees are empowered to do their best work and clients get the great service they deserve. Contact us today to set up a free demo of Acumatica, the field service software solution we recommend, and get customized insights about how it can be specifically tailored to meet the needs of your business.