Service Manager / Dispatcher

Service Manager / Dispatcher

Complete end to end software for HVAC service providers.

Service Manager/Dispatcher

You’re the cornerstone of the business. All the day to day activities run through you and keeping things humming and customers satisfied is your responsibility. You need a complete field services software program that gives you real time access to information that helps you do your job as efficiently and smoothly as possible. We know things don’t always go as planned, but with Acumatica Field Services software you’ll have the tools to do your best.

View your most important activities from a single dashboard

  • Optimize Scheduling, Dispatching and Call Center Activities
  • Optimize Route Planning
  • Vision of technician load by day/week
  • Priority of installs/service (highest margin, and fastest response requirement)
  • Automated scheduling of PM work and contract renewals
  • Tracking warranty issues by technician
  • Photo/File attachment from the field
  • Customer notification
  • Timekeeping
  • Vision of technician schedule and status on calendar and GPS
  • Piece rate calculations by technician
  • Quick access to service order history
  • Speed in adding appointments
  • Vision/Reporting of appointment history with total miles traveled per tech
  • Jobs waiting on parts
  • Alert to canceled or rescheduled appointments
  • Alert to Late service appointments
  • Overtime alert/approvals